Goods, including cloth bags, may be returned within Fifteen days from the date of purchase. Customers must retain the original bill/invoice and original packaging to be eligible for a return. Returns can be made only at the store from which the goods were purchased. Return timings are 8:00 AM to 10:00 PM (all days).
Non-Returnable Items
The following items are not eligible for return:
- Food items – If the package has been opened, or the item is temperature- controlled (i.e., requires storage between -18°C and 4°C).
- Hygiene-sensitive items, including but not limited to Undergarments, Shaving Aids, Cosmetics, Perfumes, Hair Accessories, Gift Wrappings etc. (A detailed list is available at the customer service desk.)
- All fresh items including Fruits and Vegetables, Dairy Items, Chilled Items, Frozen Items and Cigarettes are non-returnable.
- Items billed under promotion scheme of “Less Shelf Life” are non- returnable.
- Altered, damaged, and used products are non-returnable.
Additional Terms
Products covered under a manufacturer’s guarantee or warranty will not be exchanged or returned. After-sales service for such items will be provided by the manufacturer’s authorized service centres.
- Credit notes can be redeemed in full and one time, within 30 days of issuance.
- Bills in which credit notes are being redeemed, the credit note amount will not be considered as eligible spend for any Free Gift/Discount Voucher offer.
- Credit note can be issued from one store and redeemed at another store to facilitate a better experience for customers.
- Customers are encouraged to use their own carry bags. However, if a customer needs a carry bag from the store, the same is provided on a chargeable basis.
- A customer purchasing a carry bag from the store confirms that they do so out of their own free will and will not raise any grievance thereafter.
The management’s decision regarding the above terms shall be final and binding.